Expert Service and Technical Support
With over 20 years of servicing the medical & dental sectors in Australia and New Zealand, we understand the support needs of small surgeries through to radiology clinics and large hospitals.
We appreciate how crucial it is for your imaging equipment to run smoothly without any unnecessary downtime which is why our dedicated imaging Support Team has been carefully selected for their extensive knowledge and expertise.
With a wealth of experience behind them, our factory trained technicians, engineers, and application specialists possess a deep understanding of the intricacies of medical and dental imaging technology, ensuring they diagnose and resolve issues efficiently and effectively.
Whether you require routine maintenance, troubleshooting or technical guidance, our Service & Technical Support team is equipped to provide prompt and reliable assistance and make sure that your job and your patients are our number one priority.
Our commitment to outstanding customer service extends beyond technical proficiency. Our team members ensure a personalised and empathetic approach, understanding the unique needs and demands of our customers. We believe that exceptional service is the cornerstone of our success.
We offer a number of support options that are product specific tailored to the machine, modality and customer needs. Click here for a list of our Service Contract Agreements.
Complementary 12 Months
Each new piece of equipment is delivered & installed with 12 months Complementary Onsite Service including Travel & Limited Extended Warranty.
Once 12 months has passed, a support agreement can be tailored to your needs ensuring you choose the best option for you.
Service offerings can include:
- Remote Assistance
- Onsite Service excluding Travel
- Onsite Service including Travel
- Onsite Service including Travel & Limited Extended Warranty
- Onsite Service including Travel & Full Extended Warranty
For more information or to schedule a service appointment, please contact our Service & Technical Support team at email@example.com