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Warranty and Support

SurgiTel pledges to provide each of our customers with quality products with outstanding customer service and support. INLINE will act on behalf of our clients and provide assistance with international shipping and conduct any minor repairs and or replacements locally where possible.

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Warranty & Support

SurgiTel warranties its products from defects in material and workmanship through limited repair and/or the replacement of defective parts. At its sole discretion, SurgiTel will either repair or replace the product or repair or replace the necessary parts found to be defective. Prompt inspection and reporting of missing or damaged product(s) should be reported to the shipping carrier and SurgiTel within 3 days of receipt. SurgiTel accepts no responsibility for items claimed to be missing more than 3 days after receipt. Warranty is only valid with proof of purchase from an Authorized SurgiTel Dealer.

Warranty Limitations (conditions not covered)

  • Deterioration or failure due to misuse or improperly following instructions and/or warnings found in the user’s manual
  • Items which have a known life based on use (e.g. light bulbs, fiber optic light cables, batteries)
  • Nicks and scratches on optical surfaces caused after delivery
  • Accidents or conditions of use considered abusive by GSC
  • Product made to incorrect specifications as supplied by the customer (e.g. eye Rx, PD, working distance, other specs)
  • Any attempt to repair lights or light power sources other than with SurgiTel will void the warranty
  • Normal wear and tear on the product

Warranty by Product

Loupes & Headlights
Telescopes, Oculars & Assembly PartsManufacturer Defect
Headlights / Battery Housing & Electronics / Cable (non-battery parts)2 years
Rechargeable Batteries1 year
Frames
SurgiTel Frames3 years (frame rim only)
Carrier lenses: 1 year
Oakley Frames3 years (frame rim only)
Carrier lenses: 1 year
Sundog Frames & Uvex Frames3 years (frame rim only)
Carrier lenses: 1 year
Video Camera
SurgiCam / SurgiCam Pro / SurgiCam HD2 years
Other / Accessories
Headband3 years
Fiber Optic Cables30 days
Ocular Build Repairs6 months
All other repairs and any replacement parts90 days